Frequently asked questions
What states do you work in?
Clear to Close is licensed for residential mortgage processing in Florida, Massachusetts and Connecticut. MA company registration number 851987 and license number MLO-265507. CT company registration number 851978 and license number LP-265507. In Florida Colleen is licensed under license number LO-118977
What is the process of submitting a file?
We customize our process to your needs. Once a contract for services is executed we will meet to determine the best design for work flow to meet your needs. Our job is to make your job more efficient. We want you to focus on originating, and let us handle the processing from start to finish. We will work with you to design a system that works best for your needs and expectations.
How do you communicate with our borrowers?
We communicate with your borrowers in every possible way! Typically we try to communicate through text and email with your borrowers as much as possible so that we can CC you in all the communications. However we will communicate with your borrowers in whatever ways work best for them.
How do you share documentation?
You will need to set up a file sharing service in order to exchange documents securely with Clear to Close or use our Dropbox account.
What are the vacations and holidays take by Clear to Close?
We are closed on federal holidays, but there are no days that you cannot reach us! The benefit of a using a contract processor is we work when you work, and we need to close loans just like you do. Both you are your borrowers can reach us whenever they need to. We are your teammate in this process, and teammates have to talk!
What are your turn times?
We work fast! Typically complete loan files are submitted to underwriting by the start of the next business day. Conditions are reviewed and communicated with your borrower within 24 hours. Closings take priority and are scheduled and coordinated as soon as the Clear to Close is received.